Battle Flatts Veterinary Clinic

Battle Flatts Veterinary Clinic is a CVS-owned small animal practice in York, established in the 1980s. The clinic offers routine veterinary care, surgery and nurse-led services, with out-of-hours emergencies directed to York Emergency Vets for free telephone advice and emergency consultations. Recent feedback is mixed: some owners praise compassionate care, especially from Hannah, while others report serious concerns about diagnosis, post-operative outcomes and fees.

Services

•Routine and preventive care: vet consultations, nurse consultations, vaccinations, parasite control, microchipping, six-month health checks, anal sac expression, grooming and nail clipping.
•Treatment and clinical work-up: neutering, dentistry, surgery and diagnostics, including blood pressure checks. Reviews also mention care for a rabbit and a cockatiel, suggesting the practice sees some non-traditional pets as well as dogs and cats.
•Additional support: home visits and referrals, with dermatology specifically listed.
•Emergency arrangements: during normal opening hours, clients are advised to call the practice; out of hours, emergencies are referred to York Emergency Vets for free phone advice and emergency consultations.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also include complaints about cost, with some owners describing the practice as expensive and one recent reviewer alleging an unclear extra registration charge alongside a vaccination visit.

People

Hannah is the only named vet mentioned repeatedly in reviews. She is praised for compassionate support when an owner was saying goodbye to a rabbit, and for ongoing care of a cockatiel with chronic egg-laying.

Reviews

Google rating: 4.4/5 from 43 reviews.

•Positive comments highlight caring staff and strong support during difficult moments, with Hannah receiving the clearest individual praise.
•Reviews include examples of care for a rabbit and a cockatiel, with one owner describing the treatment as exceptional.
•Negative feedback focuses on cost concerns, including allegations of high charges, unclear fees and pressure around add-on membership.
•A small number of reviewers report serious clinical concerns, including disputed diagnosis, poor handling and complications after a routine castration that later required treatment elsewhere.

Reviews for Battle Flatts Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 43 we track in total. Recent reviews may not be representative of overall sentiment.

Peimaneh Ghahremani

5 months ago

I visited this veterinary clinic for my cat’s 16-week vaccination. In addition to the vaccination fee, I was required to pay an extra £100 for what was described as “registration.” I was told this payment was mandatory. There was also strong pressure to make me join a cat club membership, which I declined. I was not given a clear or satisfactory explanation of what the £100 registration fee was for or what services it covered. From my perspective, this charge is rip off. I have used other veterinary clinics, and none of them required such a registration fee; this appears to be unique to this practice. Because of this experience, I chose not to return to this clinic.

Phil Marley

1 year ago

Really caring staff

Laura Fox

2 years ago

Outstanding care from vet Hannah, and staff at both Stamford Bridge and Strensall branches for my cockatiel who is a chronic egg layer, would not use anyone else. Exceptional.

Martin Garrity

All the staff, particularly at Strensall, are fantastic

Steve Hope

Shocking vets. Apart from the odd vet they only care about charging you the most they possibly can, not interested in your beloved pet. We were stung for thousands, lots of tests and still given the wrong diagnosis. Our beautiful boys died of lymphoma aged 7, not a fatty lump what they said it was. We found he had cancer when we decided to pay for a CT scan at swifts for a second opinion. There was no way we were taking our dog back to battle Flatt's to be put to sleep and cremated, we wasn't giving them a penny more. The greed and incompetence and lack of human sympathy of this vets has caused me and my family a great deal of heartache.

John Bird

3 years ago

Best Bets ever, love the Bayli 🐾🐾

Faye Wright

Excellent customer service on multiple occasions. Hannah (one of the vets) took amazing care of me earlier in the week when saying goodbye to our bunny. Couldn't have asked for a more compassionate and caring person. Thank you x

Kajacett

4 years ago

An awful practice. Incompetent staff who fail to do the one job they're employed for, they have taken our healthy pet away from us who went in for a regular check up and due to their lack of care, incompetence and handling, our pet is now dead. We watched our pet suffer in front of our eyes due to their awful handling which was traumatizing. We went in with a healthy pet and came out with no pet. We are heartbroken, we will never forget our pet, we will never forget what you have done, we will never forgive you for what you have done.