Battle Flatts Veterinary Clinic

Battle Flatts Veterinary Clinic in York is part of CVS and offers care for small animals as well as a notably strong exotics caseload. The clinic’s website highlights facilities and services for exotics alongside routine and surgical veterinary care, with out-of-hours emergencies handled by a separate emergency provider. Recent feedback continues to centre on attentive communication, rabbit and bird expertise, and compassionate support during difficult end-of-life visits.

Services

• •Small animal and exotics care, including exotics referral services for a wide range of species.
• •Exotics facilities listed by the clinic include specialist hospitalisation, thermostatically controlled vivaria, nebulisation, and species-appropriate dietary provision.
• •Consultations including nurse consultations and six-month health checks.
• •Preventive care such as vaccinations, microchipping, parasite control, and blood pressure checks.
• •Neutering and surgery, including keyhole surgery. Recent reviews mention operations and follow-up planning for rabbits, including aftercare discussions with the nursing team.
• •Dentistry, with reviews specifically mentioning ongoing management of severe rabbit dental disease and cats needing dental treatment.
• •Diagnostics and referrals, with recent examples including rabbits referred in for complex surgery and birds seen for specialist assessment.
• •Grooming services via an on-site dog grooming parlour, plus nail clipping and anal sac expression.
• •Pet travel documentation and home visits.
• •Out-of-hours emergencies are handled through a separate emergency-vet provider.
• •The clinic is also listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. In reviews, pricing is not a major recurring theme, although one owner travelling a long distance for specialist bird care described the costs as reasonable for the expertise involved.

People

• •Mark Naguib (vet) is the standout name in recent feedback, especially for rabbits, birds, and other exotics. Owners describe clear explanations, careful follow-up planning, and strong hands-on involvement in complex cases including rabbit surgery, long-term dental management, budgie care, and treatment of a Harris hawk with parasitic worms.
• •Donna and Ruth (reception team) are named positively for their care and support.
• •Wider team feedback is also strong, with reviews praising reception, nursing aftercare, and the way staff make time and space for families during euthanasia and final goodbyes.

Reviews

Google rating: 4.7/5 from 222 reviews.

• •Recent reviews are overwhelmingly positive and repeatedly highlight Mark and the wider team’s expertise with rabbits, birds, and other exotics, including rabbits with abscesses and dental disease, a budgie, rats, and a Harris hawk.
• •Communication is a consistent strength, with owners mentioning clear explanations before procedures, update calls during the day, and practical aftercare guidance afterwards.
• •Compassionate end-of-life care remains a major theme, with several owners describing kind handling, dignity, and being given time and privacy to say goodbye.
• •The overall tone is of a friendly, knowledgeable, and supportive team, with several reviewers saying they have used the clinic for years or travelled significant distances for its specialist care.