Emergency Vets in York

## Summary Station House Vets is an **independent** practice providing **first-opinion care for small animals and equine patients**, and it states that it **runs its own emergency/out-of-hours service**. Reviews repeatedly describe **long-term support for complex, ongoing conditions** (for example strokes, heart disease and kidney disease in an older dog), plus **hands-on nursing care** (bandaging) and practical problem-solving (a **grass seed extracted from a paw after 10 days**). End-of-life care is also specifically mentioned, including a vet and nurse staying **“over half an hour”** to support an owner during euthanasia. ## Services - **Small animal and equine first-opinion veterinary care** (dogs, cats, small pets, horses are all explicitly mentioned). - **Emergency/out-of-hours care provided by the practice** (as stated on the website). - **Preventive healthcare / wellness programme**: one owner says it helped reduce the cost of **vaccinations** and **flea/tick and worming tablets**. - **Nursing care and bandaging** (nurse-led bandaging care is singled out in a paw injury case). - **Foreign body / wound management**: removal of a **grass seed from a dog’s paw** after it had remained hidden for 10 days. - **Chronic disease management**: reviews mention treatment over years for **strokes, heart disease and kidney disease**. - **Euthanasia and end-of-life support**, including time spent with owners during the appointment and follow-on support for grieving owners (as described in reviews). - **Veterinary nurse training facility** (listed in the clinic data). ## People - **Helena (nurse)**: credited with “bandaging skills… second to none” during a difficult week managing a dog’s paw injury. - **Morag (vet)**: praised for successfully extracting a grass seed that had been missed for 10 days, bringing clear relief to the dog and owners. - More generally, reviews repeatedly mention vets, nurses, reception and office staff taking time to answer questions and support owners through difficult decisions, including final appointments. ## Reviews **Google rating: 5 stars from 71 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Support through serious illness and old age:** owners describe years of care through multiple conditions (strokes, heart disease, kidney disease), with decisions framed around the pet’s wellbeing. - **End-of-life care handled with time and calm:** one review describes the vet and nurse staying **over half an hour** to ensure a “gentle, peaceful” euthanasia, plus support afterwards for grieving owners. - **Practical treatment that resolves stubborn problems:** a detailed account highlights successful removal of a hidden grass seed after 10 days, alongside strong nursing bandaging care. - **Pets appear comfortable returning:** multiple owners say dogs enter happily (including “tails wagging” and “runs into the surgery”). - **Preventive plan mentioned:** the **Wellness program** is cited as helping with ongoing preventive costs (vaccinations and parasite treatments).

## Summary Minster Veterinary Practice provides small-animal care and is a veterinary nurse training facility. Reviews most often describe two situations they seem set up to handle well: urgent help outside normal times (including late-night advice and appointments) and end‑of‑life care that prioritises privacy and time with the pet. Specifics mentioned include being helped within minutes of calling, support for a late-night collapse, dental work with “a couple of removals” followed by out‑of‑hours support and follow‑up appointments, and thoughtful follow-up after euthanasia (including handwritten sympathy cards and returning ashes within a week). ## Services - **Small animal veterinary care** (from the clinic’s website summary). - **Emergency/out-of-hours support**: reviews describe receiving out-of-hours advice to try first before coming in, as well as being seen late at night when a dog collapsed. - **Euthanasia and bereavement support**: owners describe being given private time in a consulting room to say goodbye, euthanasia carried out gently (including one case described as being done with the pet in the back of the owner’s car), and follow-up gestures such as handwritten sympathy cards. - **Aftercare**: ashes returned “in less than a week” (as reported in one review). - **Dentistry (as referenced by owners)**: “teeth done” and “a couple of removals,” followed by follow-up appointments when there were complications (swelling). ## People - **Kim (vet)**: mentioned for helping an owner through a difficult end-of-life decision for an ageing dog, and for a “thoughtful follow-up” afterwards. - **Reception staff**: specifically called out as friendly; one owner also noted that multiple staff members involved in follow-up care knew their dog by name and showed ongoing concern. ## Reviews **4.7 stars from 419 reviews.** The latest written reviews available to us focus heavily on urgent/out-of-hours help and compassionate end-of-life support. “Themes below are drawn from the latest written reviews available to us.” - **Fast response and urgent help**: one owner says they were helped within five minutes of calling; another describes being helped around 10pm after their elderly dog collapsed. - **Out-of-hours approach that can start with advice**: one review mentions being given advice to try first rather than being told to come straight in and “pay massive bills.” - **End-of-life care with privacy and time**: multiple owners describe being given time to say goodbye and being supported through euthanasia in a calm, gentle way. - **Follow-up and remembrance gestures**: handwritten sympathy cards are mentioned more than once; one owner describes keepsakes (paw print in clay and collected fur). Another notes ashes were returned in under a week. - **Continuity and familiarity**: a review describing dental complications highlights follow-up appointments and that staff at each stage already knew the pet.

## Summary Battle Flatts Veterinary Clinic is part of the CVS Vets group and is set up for both routine small‑animal care and a heavy exotics caseload, including referral work. The clinic website describes specialist hospitalisation for exotics (thermostatically controlled vivaria, nebulisation and dietary provision) and it also lists keyhole surgery. Recent reviews repeatedly mention owners travelling specifically to see **Mark Naguib** for complex exotics cases (birds of prey, parrots, rabbits, rats), with examples including treatment of parasitic worms in a Harris hawk and long-term management of severe rabbit dental disease. Reviews also describe end‑of‑life care where staff made time and space for goodbyes, even when busy. ## Services Based on the clinic website summary, structured clinic data, and the written reviews available: - **Small animal and exotics care**, including exotics referral services (the site states their exotics team treats a wide range of species). - **Exotics facilities**: specialist hospitalisation for exotics, thermostatically controlled vivaria, nebulisation, and species-appropriate dietary provision. - **Consultations** (including **nurse consultations**) and **six‑month health checks**. - **Vaccinations**, **microchipping**, **parasite control**, and **blood pressure checks**. - **Neutering** and **surgery**, including **keyhole surgery** (listed on the website). - **Dentistry** (reviews mention severe rabbit dental issues managed over time). - **Diagnostics** (listed on the website). - **Referrals** (listed on the website). - **Grooming** via an on‑site dog grooming parlour, plus **nail clipping** and **anal sac expression**. - **Pet travel documentation**. - **Home visits** (listed on the website). - **Out-of-hours emergencies**: the website states out‑of‑hours emergencies are handled via a separate emergency-vet provider. - **Veterinary Nurse Training facility** (listed in structured clinic data). ## People - **Mark Naguib (vet)**: repeatedly named in reviews for exotics expertise and communication. Examples owners give include: - Managing a **Harris hawk** with parasitic worms, with the owner highlighting specialist knowledge of birds of prey. - Long-term care planning for a rabbit with **severe dental disease**, including a “game plan” for ongoing management. - A rabbit abscess case where the owner says the procedure was explained clearly, they were updated during surgery and recovery, and arthritis was identified and long-term pain relief discussed. - **Wider team**: reviews describe staff making time for **private goodbyes and euthanasia** and supporting owners through grief; one review specifically notes the clinic was busy but still provided a room and time at the end. ## Reviews **Google rating: 4.7 stars from 219 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Exotics and “non-standard” pets are a recurring reason people choose the clinic**, including birds (hawks, parrots) and small mammals (rabbits, rats, guinea pigs). - **Communication and updates are commonly praised**, such as being told what would happen during a rabbit procedure and being kept informed about surgery and recovery. - **End-of-life care is described in detail in multiple reviews**, including being given time and space to say goodbye. - **One recent negative review conflicts with the above**, alleging delays in diagnostics due to competing emergency cases, needing to chase the clinic for an update, and feeling staff attitude changed when requesting transfer to another vet.

## Summary Galtres Veterinary Surgery describes itself as a small, independent practice providing both equine and small-animal care, with inpatient facilities and stables. The clinic offers 24-hour emergency cover, and recent reviews include an emergency visit on Boxing Day handled by Ellie. Multiple reviewers also mention being able to discuss concerns without feeling “upsold,” and there are repeated examples of vets doing home visits—most notably Chloe supporting families through end-of-life care at home. ## Services Based on the clinic website and the reviews available to us, services and capabilities mentioned include: - Small-animal and equine consultations and visits (including home visits mentioned in reviews) - 24-hour emergency cover (emergency treatment referenced in a recent review) - Equine zone visits - Mobile nurse clinics - Equine and small-animal health schemes (details not provided in the available summary) - Surgery - Vettings (pre-purchase examinations) - Second opinions - Inpatient facilities (including stables) - Diagnostics and procedures: radiography, ultrasonography, endoscopy, gastroscopy, dentistry ## People - **Chloe (vet, role not explicitly stated):** Mentioned for home visits and end-of-life support; one reviewer describes Chloe ensuring their dog could “pass peacefully at home,” and another describes her support “through a very difficult time.” - **Ellie (vet, role not explicitly stated):** Named in an emergency-treatment review (Boxing Day) as “welcoming, reassuring and helpful,” and also mentioned as visiting at home and being “incredibly patient.” ## Reviews **5.0 stars from 98 reviews.** The available written reviews focus on emergency help, home visits, and communication style around treatment choices. **Themes below are drawn from the latest written reviews available to us.** - Emergency care described as reassuring and helpful (including a Boxing Day emergency appointment) - Home visits, including end-of-life care at home, described in detail by more than one reviewer - Owners say vets are approachable to discuss concerns and do not push add-on treatment (“without feeling like there is an upsell”) - Patience with anxious dogs is specifically mentioned, including helping dogs build trust around vet visits over time

## Summary Howells Veterinary Services Limited describes itself as an **independent** practice (not a corporate group) and states it provides a **24-hour service** across **pets, farm animals and horses**, including a **mobile first-opinion service for horses** and a **farm supplies outlet**. Reviewers most often mention help in urgent situations and practical handling of anxious dogs: one owner describes an emergency where staff arranged for vets to travel out quickly despite poor weather, and another says their anxious dog was brought in via a back door to avoid other dogs and was allowed to stay with the owner in a nurse room pre-op rather than in kennels. ## Services Based on the website summary and the latest reviews, the clinic is referenced as providing: - **24-hour emergency/urgent care** for pets, farm animals and horses (described as a “24 hour service” on the website; one review details an unexpected emergency and vets travelling out to help). - **Routine small-animal care**, including **check-ups** and **vaccinations** (mentioned in reviews). - **Surgery** (one owner describes their dog needing surgery and being supported pre-op in a separate nurse room). - **Second opinions** (a review specifically mentions visiting for a second opinion with improvement afterwards). - **Equine care**, including a **mobile first-opinion service for horses** (website). - **Farm animal work**, with specialties listed for **cattle, sheep, commercial pigs, and poultry** (website). - **Farm supplies outlet** (website). ## People - **William** (role not stated): mentioned in an emergency review as the person who was “kind and understanding” and who “did everything he could” to get help arranged quickly. - Vets and support staff are described as **polite and efficient** (cats owner), and as taking time to **explain treatments and answer questions** (review describing routine care and broader services). - One owner notes a trade-off: **they rarely see the same vet and staff don’t always introduce themselves**, though they still felt their dogs were well cared for. ## Reviews **4.9 stars from 126 reviews.** The latest written reviews available to us are uniformly 5-star and focus on emergency help, communication, and accommodations for anxious pets. **“Themes below are drawn from the latest written reviews available to us.”** - **Emergency support and willingness to help when others wouldn’t:** an owner describes being the only practice that “actually tried to help,” arranging for vets to come out quickly in difficult weather. - **Handling anxious dogs with practical adjustments:** using a **back entrance** to avoid contact with other dogs; providing a **separate nurse room pre-op** so a nervous dog didn’t have to wait in kennels near other dogs. - **Clear explanations and efficient appointments:** owners mention treatments being explained and questions answered, alongside efficient scheduling. - **Continuity can be limited:** one reviewer says they **rarely see the same vet** and staff **don’t always introduce themselves**.