Specialist Vets in York

## Summary Birchwood Veterinary Practice is described by reviewers as a “non corporate” practice. Based on the latest reviews, it appears set up for both routine pet care and time-sensitive problems: owners mention being fitted in the same day on several occasions, and being given answers quickly when other vets had been unable to. Several reviews also focus on end-of-life support, including a vet coming to the owner’s home for euthanasia and the practice sending condolence cards (including paw and nose prints mentioned). ## Services - **Same-day appointments for urgent issues (as reported by owners):** multiple reviewers mention being fitted in the same day and getting an appointment within a couple of hours. - **Diagnostics for underlying problems:** an owner describes a **blood test** that identified a dog’s issue as an **allergy**, after prior repeated sampling elsewhere; they say they were then able to manage it **without medication**. - **End-of-life care:** owners describe euthanasia support, including a **home visit** for a dog being put to sleep, and follow-up **bereavement cards** (including paw/nose prints in one case). - **Cats and dogs seen:** reviews reference care for both. - **Veterinary Nurse Training facility:** listed in the clinic’s structured data. ## People - **Alicia:** named in a review alongside “her team”; one owner says they had a phone call and then an appointment “a couple of hours later,” and felt their dog was in safe hands. - **Karen:** thanked in a review for kindness and compassion, alongside Alicia and the wider team. - **Unspecified vets/team members:** repeatedly described as giving **same-day answers**, being **patient and gentle** during euthanasia, and providing **follow-up support** (cards, and paw/nose prints mentioned). One reviewer also notes a vet “went out of his way” to **drive an elderly client home**. ## Reviews **5.0 stars from 137 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **End-of-life support is a standout theme:** home euthanasia is mentioned, as well as condolence cards sent afterwards (including paw and nose prints in one review). - **Speed of access and answers:** same-day appointments and getting clear answers quickly are repeatedly referenced. - **Diagnostic clarity after frustration elsewhere:** one owner credits a blood test for identifying an allergy when repeated sampling at another practice hadn’t helped. - **Practical help beyond the consult:** one reviewer describes a vet driving their grandmother home.

## Summary Minster Veterinary Practice provides small-animal care and is a veterinary nurse training facility. Reviews most often describe two situations they seem set up to handle well: urgent help outside normal times (including late-night advice and appointments) and end‑of‑life care that prioritises privacy and time with the pet. Specifics mentioned include being helped within minutes of calling, support for a late-night collapse, dental work with “a couple of removals” followed by out‑of‑hours support and follow‑up appointments, and thoughtful follow-up after euthanasia (including handwritten sympathy cards and returning ashes within a week). ## Services - **Small animal veterinary care** (from the clinic’s website summary). - **Emergency/out-of-hours support**: reviews describe receiving out-of-hours advice to try first before coming in, as well as being seen late at night when a dog collapsed. - **Euthanasia and bereavement support**: owners describe being given private time in a consulting room to say goodbye, euthanasia carried out gently (including one case described as being done with the pet in the back of the owner’s car), and follow-up gestures such as handwritten sympathy cards. - **Aftercare**: ashes returned “in less than a week” (as reported in one review). - **Dentistry (as referenced by owners)**: “teeth done” and “a couple of removals,” followed by follow-up appointments when there were complications (swelling). ## People - **Kim (vet)**: mentioned for helping an owner through a difficult end-of-life decision for an ageing dog, and for a “thoughtful follow-up” afterwards. - **Reception staff**: specifically called out as friendly; one owner also noted that multiple staff members involved in follow-up care knew their dog by name and showed ongoing concern. ## Reviews **4.7 stars from 419 reviews.** The latest written reviews available to us focus heavily on urgent/out-of-hours help and compassionate end-of-life support. “Themes below are drawn from the latest written reviews available to us.” - **Fast response and urgent help**: one owner says they were helped within five minutes of calling; another describes being helped around 10pm after their elderly dog collapsed. - **Out-of-hours approach that can start with advice**: one review mentions being given advice to try first rather than being told to come straight in and “pay massive bills.” - **End-of-life care with privacy and time**: multiple owners describe being given time to say goodbye and being supported through euthanasia in a calm, gentle way. - **Follow-up and remembrance gestures**: handwritten sympathy cards are mentioned more than once; one owner describes keepsakes (paw print in clay and collected fur). Another notes ashes were returned in under a week. - **Continuity and familiarity**: a review describing dental complications highlights follow-up appointments and that staff at each stage already knew the pet.

## Summary Battle Flatts Veterinary Clinic is part of the CVS Vets group and is set up for both routine small‑animal care and a heavy exotics caseload, including referral work. The clinic website describes specialist hospitalisation for exotics (thermostatically controlled vivaria, nebulisation and dietary provision) and it also lists keyhole surgery. Recent reviews repeatedly mention owners travelling specifically to see **Mark Naguib** for complex exotics cases (birds of prey, parrots, rabbits, rats), with examples including treatment of parasitic worms in a Harris hawk and long-term management of severe rabbit dental disease. Reviews also describe end‑of‑life care where staff made time and space for goodbyes, even when busy. ## Services Based on the clinic website summary, structured clinic data, and the written reviews available: - **Small animal and exotics care**, including exotics referral services (the site states their exotics team treats a wide range of species). - **Exotics facilities**: specialist hospitalisation for exotics, thermostatically controlled vivaria, nebulisation, and species-appropriate dietary provision. - **Consultations** (including **nurse consultations**) and **six‑month health checks**. - **Vaccinations**, **microchipping**, **parasite control**, and **blood pressure checks**. - **Neutering** and **surgery**, including **keyhole surgery** (listed on the website). - **Dentistry** (reviews mention severe rabbit dental issues managed over time). - **Diagnostics** (listed on the website). - **Referrals** (listed on the website). - **Grooming** via an on‑site dog grooming parlour, plus **nail clipping** and **anal sac expression**. - **Pet travel documentation**. - **Home visits** (listed on the website). - **Out-of-hours emergencies**: the website states out‑of‑hours emergencies are handled via a separate emergency-vet provider. - **Veterinary Nurse Training facility** (listed in structured clinic data). ## People - **Mark Naguib (vet)**: repeatedly named in reviews for exotics expertise and communication. Examples owners give include: - Managing a **Harris hawk** with parasitic worms, with the owner highlighting specialist knowledge of birds of prey. - Long-term care planning for a rabbit with **severe dental disease**, including a “game plan” for ongoing management. - A rabbit abscess case where the owner says the procedure was explained clearly, they were updated during surgery and recovery, and arthritis was identified and long-term pain relief discussed. - **Wider team**: reviews describe staff making time for **private goodbyes and euthanasia** and supporting owners through grief; one review specifically notes the clinic was busy but still provided a room and time at the end. ## Reviews **Google rating: 4.7 stars from 219 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Exotics and “non-standard” pets are a recurring reason people choose the clinic**, including birds (hawks, parrots) and small mammals (rabbits, rats, guinea pigs). - **Communication and updates are commonly praised**, such as being told what would happen during a rabbit procedure and being kept informed about surgery and recovery. - **End-of-life care is described in detail in multiple reviews**, including being given time and space to say goodbye. - **One recent negative review conflicts with the above**, alleging delays in diagnostics due to competing emergency cases, needing to chase the clinic for an update, and feeling staff attitude changed when requesting transfer to another vet.

## Summary Galtres Veterinary Surgery describes itself as a small, independent practice providing both equine and small-animal care, with inpatient facilities and stables. The clinic offers 24-hour emergency cover, and recent reviews include an emergency visit on Boxing Day handled by Ellie. Multiple reviewers also mention being able to discuss concerns without feeling “upsold,” and there are repeated examples of vets doing home visits—most notably Chloe supporting families through end-of-life care at home. ## Services Based on the clinic website and the reviews available to us, services and capabilities mentioned include: - Small-animal and equine consultations and visits (including home visits mentioned in reviews) - 24-hour emergency cover (emergency treatment referenced in a recent review) - Equine zone visits - Mobile nurse clinics - Equine and small-animal health schemes (details not provided in the available summary) - Surgery - Vettings (pre-purchase examinations) - Second opinions - Inpatient facilities (including stables) - Diagnostics and procedures: radiography, ultrasonography, endoscopy, gastroscopy, dentistry ## People - **Chloe (vet, role not explicitly stated):** Mentioned for home visits and end-of-life support; one reviewer describes Chloe ensuring their dog could “pass peacefully at home,” and another describes her support “through a very difficult time.” - **Ellie (vet, role not explicitly stated):** Named in an emergency-treatment review (Boxing Day) as “welcoming, reassuring and helpful,” and also mentioned as visiting at home and being “incredibly patient.” ## Reviews **5.0 stars from 98 reviews.** The available written reviews focus on emergency help, home visits, and communication style around treatment choices. **Themes below are drawn from the latest written reviews available to us.** - Emergency care described as reassuring and helpful (including a Boxing Day emergency appointment) - Home visits, including end-of-life care at home, described in detail by more than one reviewer - Owners say vets are approachable to discuss concerns and do not push add-on treatment (“without feeling like there is an upsell”) - Patience with anxious dogs is specifically mentioned, including helping dogs build trust around vet visits over time

## Summary Grace Lane Veterinary Surgery describes itself as an **independent** practice, working from **purpose-built premises** and offering care across **small animals, equine and farm livestock**. The website highlights **laparoscopic (“keyhole”) spays for dogs and cats** and on-site **CT scanning**; reviews also mention **out-of-hours visits** and a case kept **in overnight with catheterisation**. From the latest reviews, owners most often describe: **easy appointment booking**, **follow-up phone calls after a visit**, and staff being willing to **start with a nurse check** (including one “no charge” nurse assessment for a suspected tick). One review raises a concern after a **CT scan**, describing a subsequent **hot spot at a blood-draw site** and dissatisfaction with how that concern was handled by reception. ## Services - **Small animal care**, plus **equine** and **farm livestock** services (listed on the clinic website). - **Laparoscopic (“keyhole”) spays** for **dogs and cats** (website). - **CT scanning** (website; also referenced by a reviewer whose dog attended for a CT scan). - **Emergency care:** the clinic states an **emergency line available 24/7** (website); reviews describe an **out-of-hours visit** for a dog with virus-like symptoms and treatment provided. - Examples from reviews of what’s been handled: - **Ear infection** in a dog (consultation and treatment mentioned). - **Urinary retention/obstruction management** including **overnight hospitalisation** and **catheterisation**. - **Lump/tick concern** assessed initially by a **veterinary nurse**. ## People - **Rachel** (vet; named in an out-of-hours review): described as **very thorough** and treating a dog with virus-type symptoms, with the owner saying “nothing was too much trouble.” - **Veterinary nurse** (name not given): suggested as an initial check for a dog with a transient lump thought to be a tick; the nurse **checked the dog over, gave a treat, and did not charge** (as described by the reviewer). - Front desk/reception is repeatedly mentioned as **helpful** (booking, directing to nurse), but one reviewer reports an unsatisfactory response when calling about a post-procedure skin issue after a CT scan. ## Reviews **4.9 stars from 315 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access and follow-up:** owners mention **easy booking** and **follow-up phone calls** after a visit. - **Urgent and out-of-hours care:** reports of an **out-of-hours appointment** with thorough assessment and treatment; another review describes **overnight care** with **catheterisation** leading to improvement by the next morning. - **Practical help without upselling:** one reviewer was directed to a **nurse triage/check** for a suspected tick and reports **no charge**. - **Cost perception varies but is often positive:** one owner described the **consultation and treatment as “very reasonable.”** - **Negative experience noted:** one review describes a dog being “very needy” after a **CT scan** and developing a **hot spot where blood was taken**, requiring antibiotics and steroids from another vet; the reviewer also objected to being told this “happens regularly.”