Tower Veterinary Group

- Many recent reviewers describe the team as friendly, caring and professional, with particular praise for how staff put pets at ease and support owners during difficult moments. - Clear communication is a recurring positive theme, including careful explanations during annual checks, follow-up advice after kennel cough vaccination, and talking owners through their cat's care. - The clinic's handling style is often described as calm and low-stress, with examples including vaccinating a nervous dog on the floor, using fuss and treats, and letting cats come out of carriers in their own time.

Tower Veterinary Group is a VetPartners practice in York. It offers routine first-opinion care including vaccinations, boosters, flea appointments and dentistry, and clients also mention a clean waiting area with a separate cat space and shelves for carriers. Recent feedback is mostly positive about calm handling, clear explanations and supportive staff, with a small number of complaints around administration and dental communication.

Services

•Preventive care and routine appointments: annual check-ups, yearly vaccinations, boosters, flea appointments and kennel cough injections are all mentioned. Recent reviews also describe gentle vaccine visits for nervous dogs, including handling on the floor rather than on the exam table.
•General consultations: reviewers describe thorough appointments where vets take time to listen, explain care clearly and help pets settle, including first visits for puppies and older dogs.
•Dentistry: dental cleans and tooth extractions are mentioned by clients.
•Cat-friendly, low-stress handling: owners mention a separate cat area and shelves for carriers, and reviews describe cats being allowed out of carriers in their own time and handled gently.
•End-of-life support: one owner specifically mentions kind support when saying goodbye to an older dog.
•Training: the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Hannah (vet): praised for accommodating two dogs on their first visit, especially an older dog who was anxious and difficult to settle.
•Reception team: repeatedly described as friendly and helpful; one owner says reception added handling notes to their dog's record after a low-stress vaccination approach worked well.
•Wider clinical team: reviews frequently mention approachable vets and assistants who explain treatment clearly and handle pets gently.

Reviews

Google rating is 4.6 stars from 432 reviews.

•Many recent reviewers describe the team as friendly, caring and professional, with particular praise for how staff put pets at ease and support owners during difficult moments.
•Clear communication is a recurring positive theme, including careful explanations during annual checks, follow-up advice after kennel cough vaccination, and talking owners through their cat's care.
•The clinic's handling style is often described as calm and low-stress, with examples including vaccinating a nervous dog on the floor, using fuss and treats, and letting cats come out of carriers in their own time. The waiting area is also mentioned as clean and spacious, with a separate cat area and carrier shelves.
•A small number of negative reviews raise more serious concerns about administration and communication, including one disputed follow-up consultation charge after a pet's death and another complaint about dental notes, insurance implications and the extent of tooth extractions.

Reviews for Tower Veterinary Group

Note: Showing the 10 most recent Google reviews out of 432 we track in total. Recent reviews may not be representative of overall sentiment.

Rebecca Garlick

5 months ago

I am incredibly disappointed by my recent experience with this practice. To be clear, this review does not refer to anything regarding the medical care provided to my cat. My issue lies with the practice's conduct following her passing. Yesterday (nearly four weeks later) I received a phone call demanding a consultation fee that they had failed to charge me at the time. The tone of the call was appalling and accusatory; I felt as though I was being reprimanded for a payment error that was entirely their own administrative mistake. In reality, I had paid the full £156 presented to me at the desk and even stood outside the practice (in full view of the reception team) for a further 10 minutes awaiting transport. When I emailed to clarify the additional charge (with a scan of the receipt), the practice claimed I had left 'in urgency' to go to the emergency vets before the fee could be added. This is a complete misrepresentation of the day's events. I took my cat home and her condition worsened over a few hours, at which point I sought emergency care. Their refusal to acknowledge such a clear internal error and the following misrepresentation of events is disappointing, as it seems the practice have prioritised deflecting blame over supporting a customer. If they had contacted me and just apologised for their oversight I would have been far less upset. Whilst I have made the payment, I have lost all confidence in this practice and will absolutely not be using them in the future. Tower Vets: I do not want a generic response to this review claiming that you 'take feedback seriously'. I consider this matter closed and do not wish for further contact.

Elizabeth Faiers

Very friendly and thorough annual check up. Pippa always enjoys going to the Vets. Strokes and treats. She doesn't notice the injection.

Rebecca Tivey

Keith Cartwright

I've been with these vets for over 30 years. The vets take time to listen to you. Get to know your pets and have time for a little fuss to put them at ease. The appointment was spot on time on the day although I had wait a couple of weeks to get a check up. I'm sure they would get you in quicker if needed!

Jan Thompson

They are always caring and helpful. They were very good to me when having to say goodbye to my old dog toff. They vet was fantastic with my pups first visit. All staff very approachable and emphatic.

Les Pearson

8 months ago

My wife and I have been registered with Tower vets for over 25 years. In that time we have always found the staff to be extremely helpful, supportive, friendly and professional!

Adele Taylor

9 months ago

Alan Richards

Kennel cough injection - vet explained the follow up required with great care and clarity . Very impressed

Adrian Mosses

Very friendly staff, were so helpful when we had to take our cat to them,took the time to go through all the details of the care they gave to our cat, would highly recommend them

Penny Wrightson

All the staff were lovely, reception and the vet. Clean , spacious waiting area