Clinic Overview
- General consultations and health checks, including routine examinations where owners describe pets being checked over carefully. - Vaccinations, with one long-term client specifically mentioning visits with Nigel for their dog’s jabs. - Same-day appointments and urgent assessments, including a cat being registered by phone and seen that day, and another cat being seen straight away after being clipped by a car.
Tower Veterinary Group in York is part of VetPartners. Reviews point to a friendly, caring practice with good access for urgent concerns, including same-day appointments in some cases and thoughtful support around bereavement. Most recent feedback is positive, though there are also a small number of serious complaints about vet care and post-visit administration.
Services
Services mentioned include
- •General consultations and health checks, including routine examinations where owners describe pets being checked over carefully.
- •Vaccinations, with one long-term client specifically mentioning visits with Nigel for their dog’s jabs.
- •Same-day appointments and urgent assessments, including a cat being registered by phone and seen that day, and another cat being seen straight away after being clipped by a car.
- •End-of-life support and aftercare, including compassionate handling of bad news and arranging for a pet to be brought in for cremation on the same day the owner called.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments are mostly about care rather than cost, although one recent reviewer was unhappy about a consultation fee being pursued later after an apparent billing error.
People
- •Nigel (vet): named by a long-standing client as their dog’s favourite vet.
- •Reception/front desk team: repeatedly praised for being helpful, friendly, and mindful, especially during difficult visits.
- •Nurses: mentioned positively in one review, even where the owner was otherwise unhappy with the vets.
Reviews
Google rating: 4.5/5 from 169 reviews.
- •Many recent reviewers describe the team as friendly, caring, professional, and helpful, with praise for both reception staff and vets.
- •There are several examples of prompt access, including being seen the same day for a worrying cat problem and immediate attention after a road traffic incident.
- •Owners also highlight gentle handling, including one vet using treats to distract a nervous dog during an examination.
- •A smaller number of reviews report serious problems, including an alleged wrong diagnosis and rough handling in one case, and poor communication around a late payment request after a pet had passed away in another.
