RSPCA York, Harrogate and District BranchNorth & East Yorkshire

RSPCA York, Harrogate and District BranchNorth & East Yorkshire

#29 Vet in York, East Yorkshire

4.2

Call 01904 654 949

Independent Clinic

RSPCA York, Harrogate and District BranchNorth & East Yorkshire – Vets in York

Updated January 2026

Independent Clinic

Clinic Overview

RSPCA York, Harrogate & District Branch is a self-funding animal welfare charity (Registered Charity No. 232222), with income generated by its charity shops. Based on the website and reviews, it’s set up primarily for rehoming and caring for homeless animals rather than operating as a general veterinary clinic. Reviews describe a structured adoption process with visits arranged, staff sharing detailed knowledge of individual dogs (including “quirks”), and at least one case where behavioural issues were discussed openly before adoption. Feedback is mixed on communication: some adopters report quick, helpful email responses and streamlined arranging of visits, while others describe being left without responses to applications.

Services

•Animal rehoming/adoption (dogs and cats mentioned in reviews), including arranging visits as part of the process.
•Care of homeless animals during their stay (owners describe animals bonding with staff and being well looked after).
•Species handled listed on the website: dogs, cats, and small animals.
•Website notes the branch is funded through local charity shops (supporting the branch’s animal welfare work).

People

•Marie (role not stated): mentioned in a review as “very knowledgeable” and engaging when helping a visitor.
•Staff are repeatedly described as being able to talk in detail about specific dogs and their needs; one adopter highlights staff being honest about a dog’s behavioural issues and why she hadn’t been adopted yet.

Reviews

Google rating: 4.2 stars from 207 reviews. “”

•Adoption experiences are often positive: multiple reviewers describe adopting a dog and finding the process “fairly easy”/“streamlined,” with dogs settling in well after rehoming.
•Staff knowledge of individual animals: reviewers mention staff knowing each dog’s “quirks,” and animals appearing to have bonded with the team.
•Communication is a point of conflict: some reviews describe quick, helpful email replies and prompt arranging of visits, while others complain of not getting responses to applications and feeling “left in the dark.”
•A serious complaint is raised in one review: one person says they took their cat in and “never saw him again,” asking for the cat to be returned.

Contact

Call 01904 654949 Visit Website

Location

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Reviews for RSPCA York, Harrogate and District BranchNorth & East Yorkshire

Note: Showing the 5 most recent Google reviews out of 207 we track in total. Recent reviews may not be representative of overall sentiment.

Sean Lunt

a month ago

Extremely poor communication they don't even have the decency to respond to your applications. You just feel completely left in the dark dealing with them. Wouldn't advise using them many more well ran shelters out there.

Derek

2 months ago

Harley

2 months ago

neil banks jr my cat i took him here. i never saw him again, im very distraught and upset over this can you please return neil banks back to his rightful owner

Mike Wilcox

3 months ago

Alison Brand

4 months ago

We rescued a dog recently from the RSPCA he's only been with us a few days settled in really well. Such a lovely dog. Staff are very friendly and helpful

Alison Brand

2 months ago

We rescued a dog recently from the RSPCA he's only been with us a few days settled in really well. Such a lovely dog. Staff are very friendly and helpful

Arno Seppänen

3 months ago

I wish I could take them all. Please make a donation and make a dog or a cat or a mouse happy!

Drew Millard

a year ago

Great place and atmosphere. Spoke with Marie who was very knowledgeable and great personality. Although did not find what I was looking for, i felt really engaged by her help and service. Could not recommend enough

Dayna Backhouse

a year ago

It is clear to see that staff at the York RSPCA do their best to love and care for homeless pets in a way that makes them feel like they are home during their stay! They are helpful and knowledgeable on each individual dog, showing that they take the time to bond with them and get to know every little quirk. We emailed a year ago to enquire about homing a dog whilst me and my partner both worked full time. We got a quick and helpful response (plenty of info also on the website). We applied for Skye last Christmas time. Despite it being Christmas and expecting delays to the process, staff were quick to get in touch to speak about Skye and book in our visits. They were very honest about her behavioural issues and why they thought she hadn't been adopted yet. It was easy to see that Skye loved and had bonded with the staff team and a couple in particular. We have brought her to the RSPCA fairs where she has been visibly excited to approach the RSPCA and see many people she recognized for expected belly rubs! We can't thank the RSPCA enough for allowing Skye to be a part of our family, for keeping her happy and being her family when she will have been feeling upset and confused about her situation, and for making the adoption process so streamlined! Skye would not be the happy dog she is today had she not been treated so lovingly during her time at the RSPCA! If she'll allow us to expand our family, we will definitely be back for another crazy Lurcher in the next year or so!! Some of the reviews on here are bizarre! Rating 1* because staff were busy prioritizing animal welfare and not sat around waiting for phone calls!

Yvonne Kirby

2 years ago

Everyone we met was lovely and very helpful. The staff obviously care very much about the animals. We adopted a dog and the process was fairly easy and we now have our lovely girl Skyler. Thank you.