RSPCA York, Harrogate and District BranchNorth & East Yorkshire

RSPCA York, Harrogate & District Branch is a self-funding animal welfare charity (Registered Charity No. 232222), with income generated by its charity shops. It is set up primarily for rehoming and caring for homeless animals rather than operating as a general veterinary clinic. Reviews point to a structured adoption process with arranged visits and staff who know individual animals well, though communication appears inconsistent.

Services

•Animal rehoming and adoption: dogs and cats are specifically mentioned in reviews, with visits arranged as part of the adoption process.
•Care for homeless animals while in the branch’s care: reviewers describe animals being well looked after, bonding with staff, and being treated with affection during their stay.
•Species supported: the website lists dogs, cats, and small animals.
•Branch support through charity shops: the website notes that local charity shops help fund the branch’s animal welfare work.

Pricing

No published pricing information is currently available for this clinic.

People

•Marie is mentioned by name in a review as very knowledgeable, engaging, and helpful.
•More broadly, staff are described as friendly and well informed about individual animals, including their personalities, needs, and behavioural issues.

Reviews

Google shows 4.2 stars from 207 reviews.

•Many adopters describe positive rehoming experiences: reviewers mention friendly, helpful staff and dogs settling in well after adoption.
•Staff knowledge is a recurring positive theme: several reviews say the team understands each animal as an individual and is open about temperament and behavioural needs.
•Communication is the main negative theme: some people report quick, helpful responses and smooth visit booking, while others say applications went unanswered and left them feeling ignored.
•There is also an isolated but serious complaint: one reviewer says they surrendered a cat and did not get the outcome they expected, expressing distress about not seeing the cat again.

Reviews for RSPCA York, Harrogate and District BranchNorth & East Yorkshire

Note: Showing the 10 most recent Google reviews out of 207 we track in total. Recent reviews may not be representative of overall sentiment.

Sean Lunt

4 months ago

Extremely poor communication they don't even have the decency to respond to your applications. You just feel completely left in the dark dealing with them. Wouldn't advise using them many more well ran shelters out there.

Derek

5 months ago

Harley

neil banks jr my cat i took him here. i never saw him again, im very distraught and upset over this can you please return neil banks back to his rightful owner

Mike Wilcox

6 months ago

Alison Brand

7 months ago

We rescued a dog recently from the RSPCA he's only been with us a few days settled in really well. Such a lovely dog. Staff are very friendly and helpful

Arno Seppänen

8 months ago

I wish I could take them all. Please make a donation and make a dog or a cat or a mouse happy!

Drew Millard

1 year ago

Great place and atmosphere. Spoke with Marie who was very knowledgeable and great personality. Although did not find what I was looking for, i felt really engaged by her help and service. Could not recommend enough

Dayna Backhouse

2 years ago

It is clear to see that staff at the York RSPCA do their best to love and care for homeless pets in a way that makes them feel like they are home during their stay! They are helpful and knowledgeable on each individual dog, showing that they take the time to bond with them and get to know every little quirk. We emailed a year ago to enquire about homing a dog whilst me and my partner both worked full time. We got a quick and helpful response (plenty of info also on the website). We applied for Skye last Christmas time. Despite it being Christmas and expecting delays to the process, staff were quick to get in touch to speak about Skye and book in our visits. They were very honest about her behavioural issues and why they thought she hadn't been adopted yet. It was easy to see that Skye loved and had bonded with the staff team and a couple in particular. We have brought her to the RSPCA fairs where she has been visibly excited to approach the RSPCA and see many people she recognized for expected belly rubs! We can't thank the RSPCA enough for allowing Skye to be a part of our family, for keeping her happy and being her family when she will have been feeling upset and confused about her situation, and for making the adoption process so streamlined! Skye would not be the happy dog she is today had she not been treated so lovingly during her time at the RSPCA! If she'll allow us to expand our family, we will definitely be back for another crazy Lurcher in the next year or so!! Some of the reviews on here are bizarre! Rating 1* because staff were busy prioritizing animal welfare and not sat around waiting for phone calls!

Yvonne Kirby

Everyone we met was lovely and very helpful. The staff obviously care very much about the animals. We adopted a dog and the process was fairly easy and we now have our lovely girl Skyler. Thank you.