Tower Veterinary Group

I held back from writing this review in the hope my concerns could be resolved directly with the practice, but sadly that hasn’t happened. My recent experience at Tower Vets has cost me £1,100 and a huge amount of stress. Due to incorrect and misleading notes left on my dog’s medical records (which were passed to my insurance company), my insurance claim was refused. These notes were based on nothing more than a 5-second visual glance in my dog’s mouth during a booster and flea appointment. Somehow, from that, the vet recorded extensive “conditions” that even I was unaware of. Because of those inaccurate records, the insurer deemed my dog’s dental issues a “pre-existing condition” and refused the claim. In reality, my dog only had plaque build-up – which all dogs get. I booked a dental clean expecting 2–3 possible extractions. Instead, without proper pre-checks or X-rays, I was told afterwards that 10 teeth had been removed. At no stage was I clearly informed of this severity beforehand. Worse still, when I asked about the pre-check and X-rays that were initially suggested, I was told they were “no longer needed” once they realised I was on the pet plan (which meant they wouldn’t profit from it). That felt like a decision made for their own gain, not for my dog’s best interests. I have spent the last month disputing this with them, only to be told they had done nothing wrong. My emails are now being ignored, and the only resolution offered was to “amend” the medical notes – which is meaningless after the damage has been done. This is actually the second poor experience in three years with this practice. Unfortunately, their actions have now cost me over £1,000. ⚠️ My warning to others: Please reconsider before trusting this practice with your pets. The positive reviews may be genuine, but the negative ones all seem to highlight the same concerning patterns. I am now taking this further with the RCVS and the Ombudsman, and if I do not achieve a satisfactory resolution, I will pursue the matter through the Small Claims Court to recover all or at least some of the costs I have incurred.

I took both my dogs here for the first time yesterday and I cannot thank the staff enough, they was absolutely spot on with both of them but especially with my male dog who is quite old and abit funny at times. We was very unsure of how he was going to be and I was so stressed about it but the ladies on reception and the vet Hannah did a smashing job with both of my dogs and put me at ease straight away. They did everything in their power to accommodate to the needs of my dogs and the staff gave them both so much fuss before and after the appointment to reassure my dogs. Such an amazing team! So thankful.

Yesterday I took our pug Theo for his yearly vaccine, Theo’s not a fan of the vets, he remembers when he’s had eye ulcers (his 1st ulcer was soo bed he nearly lost his eye, luckily that didn’t happen) He gets very aggressive (a pug, aggressive, I know) So yesterday, we had a lovely vet, who came down to his level, checked his heart rate, quick play with him, we decided not to put him on the table for his vaccine, so she did it while he was on the floor, no aggression at all, so thank you The lovely receptionist has now put that on his notes, so thank you for a stress free vets visit

My cats were treated lovely when I visited with them. They were not rushed out of their carriers. They did it in their own time. The vet and his assistant were lovely. They spoke to the cats and treated them gently and put them at ease. Overall a stress free visit . I do like the separate cat area and the shelves to put the carriers in.

Lovely welcoming visit for our puppy’s first appointment and vaccine . Really friendly staff on reception and the vet answered all the questions we had and made our puppy feel at ease with treats whilst vaccinating. We used Tower Vets for our last dog our beautiful Labrador , which they cared for with professionalism and compassion. Can highly recommend 🥰