VetPartners Limited

VetPartners Limited is a corporate group that owns or works with a large number of veterinary practices (described on its website as a “group of vet practices and businesses” working “in true partnership”). Based on reviews, people often talk about experiences at affiliate/partner surgeries under the group, rather than a single standalone clinic.

Concrete details mentioned in reviews include

• •Requests for a home euthanasia visit being declined due to workload, with the caller being given another number to try instead.
• •A pet health plan used at an “affiliate surgery,” with complaints about medication pricing.
• •Disputes about diagnosis and X‑ray handling, including a complaint about being billed for sending X‑rays after an earlier “no charge” agreement.

Services

Services/actions referenced in the available information and reviews

• •Pet health plan (subscription plan mentioned by a dog owner; no included benefits listed).
• •Euthanasia support: a request for an at-home euthanasia visit was made; the reviewer says it could not be provided at that time and they were referred elsewhere.
• •Diagnostics and records transfer: X‑rays were taken (reviewer states they paid for this) and later sent to another vet for a quote (review mentions a charge for sending X‑rays).
• •Medication dispensing: a topical “cream” was prescribed/sold at an affiliate surgery (specific product not named).

Pricing

Only amounts explicitly mentioned in reviews (these are not stated as standard fees)

• •£40 charged for a cream at an affiliate surgery (reviewer compares this to £10 online for a similar item).
• •£500 total cost mentioned by one reviewer for a cat’s case involving X‑rays/assessment.
• •£93.24 billed (per reviewer) for sending X‑rays, which the reviewer says had been agreed as “no charge.”

People

• •A vet nurse on reception is mentioned in one review as being “very apologetic,” with the reviewer emphasising they did not blame the receptionist for the inability to arrange a home euthanasia visit.

Reviews

3.9 stars from 15 reviews. - Access to urgent end-of-life care: one detailed review describes being unable to get a vet to come out for at-home euthanasia, and being directed to another provider with a long wait; the reviewer contrasts this with a different practice attending within 45 minutes.

• •Cost concerns and perceived overcharging: complaints include a cream priced at £40 and broader statements that the group is “money based.”
• •Clinical disagreement and follow-on admin costs: one reviewer alleges a misdiagnosis around a suspected fractured pelvis and disputes a later charge for sending X‑rays after an alleged agreement of no fee.
• •Polarised feedback: alongside multiple 1‑star criticisms (including “Awful company”), there are also 5‑star ratings, including one describing the organisation as “totally professional” and noting it as a headquarters for a large consortium of practices.