Vets4Pets York Clifton Moor

- Urgent access is a recurring strength: several owners mention getting appointments quickly, including same-day and emergency slots. - Small-pet care stands out in multiple reviews: hamsters are specifically mentioned receiving active treatment, clear discussion of options, and compassionate end-of-life care. - Communication varies by visit: some owners praise detailed explanations, sensitive handling and help understanding treatment and insurance, while a recent complaint says aftercare guidance was poor and the consultation felt negative.

Vets4Pets York Clifton Moor is a corporate Vets4Pets practice in York with in-house facilities including an operating theatre, digital X-ray, ultrasound, a hospital ward, an isolation unit and a pharmacy. The clinic lists diagnostics, dentistry, nurse clinics, prescriptions and pet travel paperwork, and out-of-hours emergencies are directed to York Emergency Vets. It is also listed as a Veterinary Nurse Training facility. Recent feedback suggests quick access for urgent cases, including small pets, but a more mixed picture on communication and front-desk experience.

Services

•Diagnostics and imaging: in-house laboratory testing, including biochemistry and haematology, plus blood pressure monitoring, digital X-ray and ultrasound.
•Clinical care and surgery: anaesthesia, use of an operating theatre, dentistry, and inpatient facilities including a hospital ward and isolation unit. An on-site pharmacy is also listed.
•Nurse-led and administrative services: nurse clinics, prescriptions, and Pet Passports / Animal Health Certificates.
•Examples mentioned by owners: prompt assessment and treatment after a cat ate part of a lily leaf, treatment for a cat with a bladder blockage, and same-day urgent appointments for hamsters, including fluids, antibiotics and end-of-life care when needed.
•Emergency cover: when the practice is closed, emergency care is provided through York Emergency Vets.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Comments on cost are limited and mixed: one owner described the practice as reasonably priced, while another felt money was prioritised over care.

People

•Paul (vet): named in several reviews. Positive comments describe him as kind, clear in explaining options and rationale, and supportive during urgent treatment and euthanasia decisions for a hamster. A recent review reports a very poor experience, describing him as argumentative and critical of the aftercare advice given after a cat's bladder blockage.
•Rachel (reception): mentioned positively in an older review for making a dog feel especially welcome during visits.
•Reception team: feedback is mixed, with praise for compassion during a difficult small-pet visit but also a recent complaint about rude handling of an administrative request.

Reviews

Google shows 4.4 stars from 268 reviews. Recent written feedback is mixed.

•Urgent access is a recurring strength: several owners mention getting appointments quickly, including same-day and emergency slots.
•Small-pet care stands out in multiple reviews: hamsters are specifically mentioned receiving active treatment, clear discussion of options, and compassionate end-of-life care.
•Communication varies by visit: some owners praise detailed explanations, sensitive handling and help understanding treatment and insurance, while a recent complaint says aftercare guidance was poor and the consultation felt negative.
•Front-desk experience is inconsistent: some reviews describe the team as friendly and supportive, while others report rude or dismissive behaviour.

Reviews for Vets4Pets York Clifton Moor

Note: Showing the 10 most recent Google reviews out of 268 we track in total. Recent reviews may not be representative of overall sentiment.

Abbie Wiles

3 months ago

Absolutely do not recommend! We found Paul extremely rude, constantly undermining us and quite argumentative with all of our points whenever he has seen both of our cats. Our Cat had a bladder blockage and so was seen and treated however the aftercare was absolutely shocking. Paul was extremely negative of the outcomes for our cat and didn’t seem to help give us any advice for what to expect for his recovery. We visited another vet days later, who spoke to us in great detail and helped us know how we can help Jasper, what his recovery may look like, and how to prevent it happening again. Unfortunately it seems like the main priority here is money rather than the care of our pets.

Meg Harvey

Incredibly rude reception staff - just a simple enquiry and taking one of our pets off the system off the system due to passing away to be met by an incredibly pompous woman who acted as if we weren’t even worth the time of day! Not the right job for her by any means EDIT** the account is under my mothers name of whom does not wish to be shared here on google hence why I wrote the review.

John Bell

6 months ago

Avoid unless you want your pets to die

Hazel Newman

1 year ago

They have been fantastic and for a vets quite reasonably priced

John Hatton

Amazing people there, friendly and welcoming. And of course took great care of my (naughty) cat.

Ellen Davies

2 years ago

I called recently to arrange an appointment for my very elderly hamster called Bugs. I was offered an appointment the same day, and we saw Paul the vet, he was extremely kind and talked us through everything. He offered medication first, and responded to any queries I had personally, and explained all the rationale and answered any questions I had. After a few days I called late afternoon, as I felt my little pet needed to be put to sleep and I was given a very late appointment the same day with Paul as he remembered treating him a few days before. When we arrived, he was so nice, and treated myself and my little pet with so much kindness. I cannot thank him enough for how he has treated Bugs. Although it was an extremely sad experience, it was made easier by the compassion shown both by Paul the vet and the reception team. It is lovely to see a vets who are so knowledgable and supportive towards small pets rather than just cats and dogs. Thank you for all you did for bugs

Nicole R

At York clifton moor a Young lad with big curly hair (Sorry didn't look for a name tag) was very friendly and informative. Helped a great deal with Aquatic items and information about setting up a new fish tank.

Holly Taylor

I’ve never had to call a vets before, and had no experience. The lady who took my call was so so helpful, and explained everything. She got me in for an emergency appointment for just over 2 hours after I called. The vet was brilliant - he was very informative and was very sensitive in the way he was explaining things. It wasn’t looking very optimistic for my hamster, which I knew, but the vet was ready to try fluids and antibiotics and seemed to really care. I cannot fault the service at all, it was excellent and I’m glad to say my hamster is back to her normal self! I wasn’t on a healthcare plan, so paid the emergency call out, but I was quite happy to pay that for the service I’ve received.

L A

5 years ago

I had a great experience from start to finish after my cat ate part of a lily leaf. They arranged for her to come in quickly, assessed her and started treatment straight away. Everything was clearly and well explained, from possible outcomes for her to going through the insurance process, the staff were all really helpful and very knowledgeable. I felt like she was really well looked after while under their care and that the staff really went the extra mile for us - Paul was brilliant. I'm really happy with the care and service received and would highly recommend Vets4Pets Clifton Moor based on my experiences there.

Andrew Gamlyn

8 years ago

Always great service from everyone at Vets4Pets, Otis loves coming to visit even when he doesn’t need any treatment! Rachel on reception especially makes a real fuss of Otis. We’ve always been able to get an appointment when needed and the opening times are absolutely great for people who work during the week.