Vets4Pets York Clifton Moor

Before coming here, I read through a lot of the reviews and noticed quite a few negative comments about Paul, which honestly made me a little nervous. However, I decided to judge the practice based on my own experience — and I’m very glad I did. Paul neutered our cat, and the recovery could not have gone better. By the same day, our cat was already running around the house as if absolutely nothing had happened 😂. He came out of the anaesthetic really well and was eating like a little monster! We also recently needed help because our cat had broken a claw and it started to become infected. We had been cleaning it with an antiseptic solution, but it wasn’t improving much because he kept licking the paw and making it worse. He was prescribed antibiotics, and since starting them, the paw has been healing very well. We also decided to join their monthly health plan. Personally, I don’t see this as “trying to get more money out of customers”. Most responsible pet owners will need to visit a vet at least a couple of times a year anyway. We have already been here three times within a month, and every single visit has resulted in the problem being addressed and our cat getting the help he needed. So for us, the plan makes sense. The nurses are always very polite, friendly and welcoming, which I really appreciate. We actually moved here from another veterinary practice simply because this one is much closer to us. After reading some of the reviews beforehand, I was genuinely worried about whether we were making the right decision. So far, I have absolutely no regrets. I also think that sometimes people expect far too much from veterinary practices in terms of customer service. Of course, staff should be polite and professional, but ultimately the most important thing for me is: Is my animal being properly examined? Is the problem being taken seriously? Is appropriate treatment being provided? So far, for us, the answer has been yes every time. If your pet is unwell, seek veterinary help rather than waiting and hoping the problem will simply disappear. From our experience here, when we needed help, we received it — and our cat is doing well. 🐾❤️

I can't thank the team enough for the care they show to Ollie and Oscar Coates. As anxious dogs, trips to the vet can be stressful, but the staff here are incredible at making them feel calm and comfortable. Great, reliable service every single time from a genuinely lovely team that provides top-notch care for our pets.

Fantasic veterinary practice, highly recommend. They have looked after our pets for over 11 years, including our late rabbit, Coco, for 9 years, and our two 12 year old pugs, Del and Dobby. We travel a 70 mile round trip specifically to see them, and we wouldn't choose anywhere else. They are truly our family vet, and over the years, we have built a wonderful family and professional relationship with the practice. The entire team, from reception right through to the vets, are fantastic. A special mention must go to our lead vet, Paul, whose care and expertise have been outstanding over the years, but truly, every single person at the practice is wonderful. You can tell they aren't in it for the money. They always provide expert advice, put our pets' health first, and are excellent at thoroughly exploring all available options. The service is consistently great, and they always go out of their way to accommodate us. Thank you so much for looking after Del, Dobby, and Coco. Your dedication and care are really appreciated.

Couldn’t thank Paul and Vets4Pets enough for their treatment and support with my cat, who was diagnosed with the formerly fatal FIP in 2023. As treatment was so new, Paul took the time to research and discuss with other professionals about best practice and was open and honest throughout. I have no doubt we would’ve had a different outcome had we have gone to a different vets. Paul is very knowledgeable and straight-talking, which I appreciated as we could make decisions based on facts in what was a very emotional time for us as a family. Thank you for giving us these extra years with Harry. He’s thriving and back to galavanting in the fields as if nothing happened! Vadim and Rachel (I think, apologies if I have your name wrong) have always been particularly helpful and friendly on reception too. Thank you :)

Absolutely do not recommend! We found Paul extremely rude, constantly undermining us and quite argumentative with all of our points whenever he has seen both of our cats. Our Cat had a bladder blockage and so was seen and treated however the aftercare was absolutely shocking. Paul was extremely negative of the outcomes for our cat and didn’t seem to help give us any advice for what to expect for his recovery. We visited another vet days later, who spoke to us in great detail and helped us know how we can help Jasper, what his recovery may look like, and how to prevent it happening again. Unfortunately it seems like the main priority here is money rather than the care of our pets.

Incredibly rude reception staff - just a simple enquiry and taking one of our pets off the system off the system due to passing away to be met by an incredibly pompous woman who acted as if we weren’t even worth the time of day! Not the right job for her by any means EDIT** the account is under my mothers name of whom does not wish to be shared here on google hence why I wrote the review.

Avoid unless you want your pets to die

They have been fantastic and for a vets quite reasonably priced

Amazing people there, friendly and welcoming. And of course took great care of my (naughty) cat.