York Clifton Moor Vets4Pets

#25 Vet in York, East Yorkshire

4.4

Call 01904 690 202

Independent Clinic

York Clifton Moor Vets4Pets – Vets in York

Updated January 2026

Independent Clinic

Clinic Overview

York Clifton Moor Vets4Pets is part of the Vets4Pets group and is described on its website as a locally owned practice. The clinic presents itself as a modern, well‑equipped practice with in‑house diagnostics (including lab testing and imaging) and a surgical setup (operating theatre and anaesthesia). Reviews describe both urgent same‑day appointments (including for small pets) and cases where owners felt communication and aftercare were poor—particularly around explaining recovery and expectations.

Concrete specifics supported by the inputs

•In‑house facilities listed include an operating theatre, digital X‑ray, ultrasound, hospital ward, isolation unit, and pharmacy.
•Owners describe being offered same‑day urgent appointments (including late appointments) for hamsters and other urgent problems.
•Multiple reviews mention detailed explanations of treatment options and outcomes in some visits, while a recent review describes the opposite (insufficient aftercare guidance after a bladder blockage).
•The practice is listed as a Veterinary Nurse Training facility.

Services

Services and capabilities mentioned on the clinic website

•Diagnostics: biochemistry, haematology (blood testing), blood pressure monitoring, and an in‑house laboratory.
•Imaging: X‑ray (digital) and ultrasound.
•Surgery/clinical care: anaesthesia and use of an operating theatre; hospital ward and isolation unit are listed as facilities.
•Dentistry (listed as a service).
•Nurse clinic.
•Prescriptions (listed as a service).
•Pet Passport / Animal Health Certificate (listed as a service).

Emergency arrangements (as stated on the website)

•When the practice is closed, emergency cover is provided through York Emergency Vets.

Examples of cases mentioned in reviews

•Treatment after a cat ate part of a lily leaf (assessment and treatment started promptly).
•Bladder blockage in a cat (treated, with one owner criticising aftercare and recovery guidance).
•Hamster treated with fluids and antibiotics, and later euthanasia discussed/arranged in a late same‑day appointment.

People

•Paul (vet) is named in multiple reviews. Experiences are mixed
•Positive accounts describe him talking owners through options and rationale, answering questions personally, offering medication before other steps, and showing kindness during euthanasia for a hamster.
•A recent negative review describes him as rude and argumentative, and criticises the aftercare and guidance provided following treatment for a cat’s bladder blockage.
•Rachel (reception) is mentioned in an older review as making “a real fuss” of a dog during visits.
•Reception team feedback is conflicting: one review praises compassion around a small pet’s end‑of‑life visit, while another describes “incredibly rude” behaviour during an enquiry and when asking for a deceased pet to be removed from the system.

Reviews

Google rating: 4.4 stars from 268 reviews. “”

•Fast access for urgent problems: several owners describe same‑day appointments, including emergencies arranged within a couple of hours and late appointments.
•Communication varies a lot by visit: some reviews describe thorough explanations of options, outcomes, and even help with the insurance process; a recent review describes poor aftercare advice and a negative tone around prognosis.
•Small‑pet care is specifically mentioned: multiple reviews discuss hamsters receiving active treatment (fluids/antibiotics) and supportive end‑of‑life care.
•Front‑desk experience is inconsistent: one recent review complains about rudeness during an administrative request, while another describes compassion from the reception team during a difficult visit.
•Cost perceptions are limited but mixed: one review calls the practice “reasonably priced,” while a recent negative review alleges the clinic prioritises money over care (without providing pricing details).

Contact

Call 01904 690202Visit Website

Special Services

Vet Nurse Training

Location

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Reviews for York Clifton Moor Vets4Pets

Note: Showing the 5 most recent Google reviews out of 268 we track in total. Recent reviews may not be representative of overall sentiment.

Abbie Wiles

in the last week

Absolutely do not recommend! We found Paul extremely rude, constantly undermining us and quite argumentative with all of our points whenever he has seen both of our cats. Our Cat had a bladder blockage and so was seen and treated however the aftercare was absolutely shocking. Paul was extremely negative of the outcomes for our cat and didn’t seem to help give us any advice for what to expect for his recovery. We visited another vet days later, who spoke to us in great detail and helped us know how we can help Jasper, what his recovery may look like, and how to prevent it happening again. Unfortunately it seems like the main priority here is money rather than the care of our pets.

Meg Harvey

2 weeks ago

Incredibly rude reception staff - just a simple enquiry and taking one of our pets off the system off the system due to passing away to be met by an incredibly pompous woman who acted as if we weren’t even worth the time of day! Not the right job for her by any means EDIT** the account is under my mothers name of whom does not wish to be shared here on google hence why I wrote the review.

John Bell

2 months ago

Avoid unless you want your pets to die

Hazel Newman

9 months ago

They have been fantastic and for a vets quite reasonably priced

John Hatton

10 months ago

Amazing people there, friendly and welcoming. And of course took great care of my (naughty) cat.

Ellen Davies

a year ago

I called recently to arrange an appointment for my very elderly hamster called Bugs. I was offered an appointment the same day, and we saw Paul the vet, he was extremely kind and talked us through everything. He offered medication first, and responded to any queries I had personally, and explained all the rationale and answered any questions I had. After a few days I called late afternoon, as I felt my little pet needed to be put to sleep and I was given a very late appointment the same day with Paul as he remembered treating him a few days before. When we arrived, he was so nice, and treated myself and my little pet with so much kindness. I cannot thank him enough for how he has treated Bugs. Although it was an extremely sad experience, it was made easier by the compassion shown both by Paul the vet and the reception team. It is lovely to see a vets who are so knowledgable and supportive towards small pets rather than just cats and dogs. Thank you for all you did for bugs

Nicole R

a year ago

At York clifton moor a Young lad with big curly hair (Sorry didn't look for a name tag) was very friendly and informative. Helped a great deal with Aquatic items and information about setting up a new fish tank.

Holly Taylor

2 years ago

I’ve never had to call a vets before, and had no experience. The lady who took my call was so so helpful, and explained everything. She got me in for an emergency appointment for just over 2 hours after I called. The vet was brilliant - he was very informative and was very sensitive in the way he was explaining things. It wasn’t looking very optimistic for my hamster, which I knew, but the vet was ready to try fluids and antibiotics and seemed to really care. I cannot fault the service at all, it was excellent and I’m glad to say my hamster is back to her normal self! I wasn’t on a healthcare plan, so paid the emergency call out, but I was quite happy to pay that for the service I’ve received.

L A

4 years ago

I had a great experience from start to finish after my cat ate part of a lily leaf. They arranged for her to come in quickly, assessed her and started treatment straight away. Everything was clearly and well explained, from possible outcomes for her to going through the insurance process, the staff were all really helpful and very knowledgeable. I felt like she was really well looked after while under their care and that the staff really went the extra mile for us - Paul was brilliant. I'm really happy with the care and service received and would highly recommend Vets4Pets Clifton Moor based on my experiences there.

Andrew Gamlyn

7 years ago

Always great service from everyone at Vets4Pets, Otis loves coming to visit even when he doesn’t need any treatment! Rachel on reception especially makes a real fuss of Otis. We’ve always been able to get an appointment when needed and the opening times are absolutely great for people who work during the week.